9 reasons your eCommerce business needs a chatbot MobileMonkey works with Facebook Messenger, SMS messaging, and native web chat, so you can easily contact customers across multiple channels. The platform captures leads and provides product recommendations, optimizing your marketing funnel at every stage of the user journey. Ada is the best chatbot for ecommerce for

How AI Can Boost Help Desk Productivity + 7 Tools to Try In fact, 73% of businesses believe customer satisfaction will increase with the automation of customer service tasks post-COVID. Before COVID-19, 25% of businesses planned to adopt AI-based automation to support their customer service teams in 2020. Of those who adopted early, 71% found

How Can Chatbots Learn to Understand Humans On top of that, NLP chatbots automate more use cases, which helps in reducing the operational costs involved in those activities. What’s more, the agents are freed from monotonous tasks, allowing them to work on more profitable projects. Some of the best chatbots with NLP are either very